•
Please note that any incorrect information provided will
result in delaying the connection. Connection and repair
dates cannot be guaranteed, as they are subject to your
location and the workload at the phone company.
• Phone Factory Reconnect does not provide telephone
equipment or claim responsibility for inside wiring or
the customer’s equipment. We guarantee service to
the d-marc only. Any trouble found beyond the d-marc box
will be the end user’s responsibility. If the end
user can not solve or fix any inside wiring issues, a
technician can be requested and all costs for the technician
must be prepaid by the client. Once payment is received
in full a standard work order will be placed. Service
will be deemed as commenced if dial tone has been found
at the d-marc box and normal monthly billing will continue
even if there is no dial tone in the residence.
• Your due date will be the day that the phone company
indicates your dial tone was activated. Bills will be
issued 14-21 days prior to your due date and payment must
be made in full and reported to Phone Factory Reconnect,
on or before your due date to avoid disconnection.
• In the event of an interruption in your service,
the total liability of Phone Factory Reconnect shall in
no event exceed the amounts paid by the customer to Phone
Factory Reconnect under this contract.
• A Late Fee of $3.00 per day will be applied to your account
if payment is late.
• Phone Factory Reconnect reserves the right to
refuse or discontinue service to any customer without
notification.
• Your initial payment includes a one time non-refundable
connection fee. If services are cancelled after the connection
date, there are no refunds; if services are cancelled
prior to the connection date, the monthly rate may be
refunded less any cancelation/processing fees.
If you are entitled to a refund, it will be
issued from the Phone Factory Reconnect Head Office.
• Phone Factory Reconnect requires 30 days notice
to cancel service. Any requests made to disconnect or
remove services without 30 days notice will result in
forfeiture of all monies paid.
• Phone Factory Reconnect provides local phone service
only. Phone services will be blocked from all 900/976
calls, 1+ long distance, local long distance, pay-per-use
features, and any acceptance of collect calls. Any use
or acceptance of the above or any use or acceptance of
any service, which incurs charges, including repair issues,
will be charged to the customer of Phone Factory Reconnect.
Failure to pay these incurred charges will result in disconnection.
• There is no guarantee you will retain your previous
phone number if your service is disconnected. Service
charges may apply.
• Phone Factory Reconnect reserves the right to
change pricing without notification.
• An Administration Fee of $20.00 is due on all
returned payment items (i.e. NSF Pre-Authorized Debit
payment). Phone Factory Reconnect will attempt to notify
you by telephone to allow the payment to be rectified.
If payment is not received, service will be disconnected.
• All Phone Factory Internet Services customers
agree to all acceptable use policies, and understand,
acknowledge and accept that the use of the internet is
at their own risk, including but not limited to the use
and effects of software, hardware, downloads, and online
materials.
• The Customer shall indemnify Phone Factory Reconnect
against all claims, losses or damages arising from the
use of the services provided pursuant to this contract
(or prior to this contract), including without limitation,
previous telecommunication services, claims for libel,
slander, invasion of privacy or infringement of copyrights
and claims for patent infringement arising from combining
or using the service provided by Phone Factory Reconnect
and the Customer shall indemnify Phone Factory Reconnect
against any claims, losses or damage that may arise as
a result thereof.
• Unless the customer consents in writing, or disclosure
is pursuant to a legal power, all information kept by
Phone Factory Reconnect regarding the customer, other
than the customer’s name, address or listed telephone
number is confidential and may not be disclosed by Phone
Factory Reconnect to anyone other than the customer, its
agents, representatives or employees.
• Any and all information received by Phone Factory
Reconnect will become the property of Phone Factory Reconnect.
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