•
What are the minimum computer requirements?
Dial up: Windows 98 or newer and 56k phone fax modem.
High Speed: Windows 98 or newer, 200 MHz PC with 32Mb of RAM,
Ethernet card.
Call 1-877-336-2274 for instructions on how to determine your
computer's specifications.
• How much is it to get the
internet?
Internet pricing is competitive and affordable. Click here
to view our Rates or call us toll
free at 1-877-336-2274.
•
How long does it take to get connected?
After payment has been made, Dial-Up Internet takes approximately
2 business days, while High Speed Internet takes approximately
5 – 7 business days.
•
How many hours can I be on the internet?
High Speed Internet offers unlimited use. Dial-Up Internet
offers 50 hours per month. Additional hours cost $0.75 per
hour. Please note that all “Unlimited Dial-Up”
Internet Service in Manitoba is unlimited use for a single
computer only, to a maximum of 750 hours in one month. Overages
in Manitoba cost $2.50 per hour.
• What if I already have internet?
You can simply disconnect with your current provider and connect
with us!
• How will the internet affect
my telephone service?
High Speed Internet will not interfere with your phone line
and calls can be made and received while online. Dial-Up Internet
will cause your line to be busy while online and calls cannot
be made or received. Some special features are available for
Dial-Up Internet users – call us toll free for full
details.
• What is the difference between
Dial-Up and High Speed Internet Service?
High Speed Internet is faster than Dial-Up Internet, and it
can be used at the same time as the phone line. It should
be noted that in some rural areas, there is a limited availability
of High Speed Internet. Dial-Up Internet is available in most
areas.
• What is the downloading speed
and bandwidth?
High Speed Internet downloads at a speed of 1.5Mbps, and comes
with 70GB of bandwidth. Dial-Up Internet download speeds depend
on the speed of your phone/fax modem and the quality of your
phone line.
• Do I get technical support?
Yes! Phone Factory Reconnect has toll free technical support
available for all Internet Service clients.
•
Can I have my monthly invoice emailed to me?
Yes! Go Green! Please contact our Head Office by phoning us
toll free at 1-877-336-2274 or by emailing us at info@phonefactory.ca
to notify us that you would like to begin receiving paperless
billing.
• Can you tell me more about
the modems?
If you are connecting High Speed Internet you will need to
purchase a modem from Phone Factory Reconnect. All modems
come with a 6 month conditional warranty. Please note that
if you wish to use a modem from another High Speed Internet
provider we cannot guarantee that the modem will work. Phone
Factory Reconnect will pay the cost of shipping the modem
to you.
•
Is there anything else that I should know about your company?
Phone Factory Reconnect Inc. is proudly 100% Canadian and
we are striving to provide the best service and rates in the
country. We work hard everyday to ensure that our customers
get the service and respect that they deserve. If you have
any questions or comments, please don't hesitate to call us
toll free at 1-877-336-2274 or email us at info@phonefactory.ca.
To view our Terms and Conditions,
click here.
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